Wow Internet outage is an unsettling sensation and even after subscribing to this internet service, we must come to terms with it. Sadly, once a rarity, internet outages have become all too frequent and occur more frequently than we would prefer.
The recent COVID-19 outbreak has significantly influenced the shift towards increased internet usage. Millions of people have been forced to work and study from home. And that lead to a surge in online activity for telecommuting, distance learning, and entertainment purposes. Such as online gaming and streaming.
These data-intensive activities consume bandwidth. And combined with the unprecedented influx of traffic, are testing the capacity of existing infrastructure to its limits. Unfortunately, it’s becoming increasingly clear that the current network capabilities must be improved to handle the demand. Resulting in occasional service disruptions.
WOW Internet Outage
WOW! is committed to providing top-notch service to users in nine states covered by its network. Although unforeseeable outages may be beyond their control, they are always available to offer assistance in any way possible. This includes promptly assigning a team to address the issue and informing users to alleviate concerns.
The WOW internet outage may result from a distributed denial-of-service (DDoS) attack. Which could impact WOW internet users and customers of other internet service providers. For example, if you’re experiencing intermittent connectivity or an inability to access the internet while your cable television appears to be working fine, you’re likely being affected by a DDoS attack. Which may be causing the WOW internet outage.
How a DDoS Attack Causes WOW! Internet Outage
A DDOS attack involves overwhelming a server with large packets of information. Making it impossible for the system to handle the volume and causing an outage. In the case of the internet provider WOW, their DNS servers are overloaded and unable to process customers’ requests to access the internet. The DNS, or Domain Name System, utilizes your IP address to enable your computer to connect to the internet.
While the details of a distributed denial-of-service attack are complex for customers. Who may need to become more familiar with the technicalities, the basic explanation is that the system is overloaded, causing the WOW internet outage.
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How Wow! Internet Service Provider Responds to Disruptions
Outage means a complete blackout of internet, TV, and phone services. Fortunately, such outages are still rare. However, more than 80% of reported issues are related to WOW! Internet outage. Even then, the outage is intermittent and limited to certain areas where WOW! Internet service is available. If you experience unbearable lag time or cannot access the internet, you can call WOW! Customer Service for guidance on how to resolve the issue.
Once WOW! confirms that an outage is causing service disruption, they will immediately mobilize teams to resolve the issue. They will also let you know if the outage affects the entire neighbourhood or just your setup. Which can help you troubleshoot the problem and save you the hassle and stress. In today’s world, where staying connected online is crucial, this approach will surely be helpful.
Communicate Effectively with WOW! Internet Customer Support
Getting tech support can be a challenging experience, especially when trying to explain a technical problem. To make sure the experience is smooth for both you and the customer support team, there are a few things you can do beforehand:
Email or chat support
Using email or chat support allows you to deal with the problem. While still being able to continue with your other tasks. Plus, you’ll have a written conversation record, so you won’t need to take notes.
If you call for support, ensure you have a pen and paper ready to take notes. It’s a good idea to jot down the date and time of the call, as well as the representative’s name. This will help you track things and resolve the problem more efficiently.
Talk to a Supervisor
Go to a supervisor during the call if you feel you’re not being understood. However, the representative should be able to assist you most of the time.
Also Read: WOW Internet Packages
People Also Ask
Why is my WOW Internet not working?
There could be various reasons why your WOW internet may not be working. For example, your modem hasn’t been activated successfully, or there may be an issue with your service or connection. You can resolve the issue by resetting your modem and router. Simply turn them off, wait momentarily, and then turn them back on.
How do I check if the internet is down in my area?
If you suspect that the internet in your area is not working. The fastest method to confirm this is by searching for your broadband provider on the internet. Then, you can report an issue with your internet provider and check if other network users are experiencing difficulties.
Is Wow internet still around?
Yes, WOW! Internet is the eighth largest cable operator in the United States, serving over 1.9 million households and businesses. The company provides landline telephone, cable television, and broadband internet services.
Who owns wow internet?
WOW! internet is owned by a private equity firm called Astound Broadband. Astound Broadband acquired WOW! Internet in July 2020.
What causes an Internet outage?
An internet outage can be caused by network congestion, which occurs when too many people use the system simultaneously, and it becomes overwhelming. This can lead to system crashes and service disruptions.
What do you mean by an Internet outage?
Severe weather conditions, hardware malfunctions, cable damage, and cyber-attacks can cause internet outage. Additionally, outages may also occur due to scheduled maintenance activities.
How can I find if there is a WOW! Outage?
To troubleshoot the issue, you can follow these steps.
- Firstly, verify that your wow cable TV service is working correctly, as a cable outage can impact your TV and internet connection.
- After that, inspect your cable connection to ensure the coaxial cable is properly connected to all devices.
- Check the Ethernet and USB connections and make sure they are not loosely or incorrectly connected.
- It is also recommended to reset your modem as a potential solution.
- If none of these steps fixes the issue, contacting wow customer service is recommended.